• If, for any reason, you aren’t happy with your purchase, our return policy lasts 30 days. Unfortunately, we cannot offer a refund after this period. 

• To be eligible for a return and refund, your item must be new, unused and in the same condition that you received it, with the hang tags attached, in original packaging with all components included. 

• To complete your return, we require a receipt or proof of purchase, order confirmation email or number. 

• Refunds will only be applied to the original form of card payment. 

• Exchanges are not possible with online shopping; only a return and refund, and you would need to repurchase the product if you choose.

• Final Sale: All clearance or discounted items are Final Sale and are not eligible for returns. 

• Sizing issues are not considered product defects, and customers are responsible for return shipping charges. 

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Please email us at hello@prettydrift.com if you have any questions regarding your return.  

Send your return to:
Pretty Drift Inc.
59 Pine Street
Bracebridge, Ontario
P1L - 1K8
Canada

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Return, Terms and Conditions, Policy

• All returns are handled on a case-by-case basis and at Pretty Drift's discretion, including determining whether the handbag was unused. 

• Fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns.

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Proof of Purchase

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Proof of purchase is required for all returns. Proof of purchase is acceptable through the packing slip, online receipt, and delivery confirmation email.

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Refund Timing

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Once your return is processed at head office, which usually takes 3-5 business days, your funds will be credited back to your original method of payment.  You can expect this to be reflected on your statement within 10 business days. 

Please note banks may require additional time to process and post the transaction, so the credit may not show up until your credit card’s next monthly billing cycle. 

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Refund Delay

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If you haven’t received an email that your return has been processed, please allow 3-5 business days for our team to process your order. 

If you’ve received an email that your return has been processed but still haven’t received your refund, you can contact us.  Keep in mind it takes 3-10 business days to see the refund reflected on your statement. 

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Return Shipping

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Returned cost of shipment will be covered by Pretty Drift.

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Return Inquiry Follow - up

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If you’ve submitted an inquiry to us, please wait 3-5 business days for a follow-up. Thank you for your patience. 

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Exchanges

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Exchanges are not possible with online shopping, only a return and refund and you would need to repurchase the product if you choose.

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Denied Returns

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If your return was denied, it was because your return was outside the 30-day return policy window. 

There wasn’t enough proof of purchase to accompany your return. It’s because the product was used and the hang tags and components removed. Or it’s because it didn’t match the items listed on the return form. 

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Please contact us via phone or email if you require any further details as to why you were denied your return.